How can we help?
Support for Drop: Explore a richer world, from DROP APPLICATION LLC.
Get support or report a concern
For sign-in, location, notifications, content or account issues.
support@dropapplication.comContact DROP
For general questions, business enquiries and Blue Drop requests.
contact@dropapplication.comHelp us find the problem
Include your device model, operating-system version, DROP version and the steps that led to the issue. If useful, attach a screenshot with private information removed. Never send passwords, sign-in codes or payment-card details.
- Sign-in: use the same sign-in method as before. Apple Hide My Email can create a separate DROP profile.
- Location: enable location permission for DROP in your device settings. Creating and collecting require an internet connection and a current location reading.
- Notifications: check both your phone's notification permission and DROP's Device notifications setting. Private Green alerts also require the sender to select the friends and enable their notification option.
- Safety: use Report on a Drop to flag a concern. Blocking a creator is available in the app. For an immediate emergency, contact local emergency services; DROP is not an emergency service.
Your account and data
In DROP, open your profile, select Settings, then choose Request account deletion. Follow the confirmation steps shown there. If you cannot sign in, contact support@dropapplication.com for help with your request.
Profile settings also provide an option to export accessible account data. Our privacy policy explains data handling and retention.