Delete your DROP account and data

Drop: Explore a richer world is operated by DROP APPLICATION LLC.

Request deletion in the app

Open your profile, select Settings, and choose Request account deletion. Follow the confirmation steps shown there.

Request deletion without the app

Email contact@dropapplication.com from the email associated with your DROP account. Include your DROP username if available and state that you want your account and associated data deleted. Do not send your password, sign-in codes or payment-card details. We may need to verify your identity before changing the account.

What is removed and what may be retained

Retention while using Drop. Retention depends on the information and purpose. Account records and content support the active account and its features; Drop locations and collection records support discovery, access, and activity history. We also retain records as appropriate for security, support, policy acknowledgements, payment reconciliation, and applicable legal obligations.

Recent location information used for nearby alerts may be refreshed as newer readings arrive and may stop qualifying for alerts after its validity window expires. Expiration of that validity window is not a guarantee that the database record is erased at that instant. Similarly, a Drop becoming unavailable, expiring, or disappearing from a map does not by itself mean that all associated records or files have been erased.

Requesting deletion. You can request account deletion through the account-deletion feature or by contacting contact@dropapplication.com. After the in-app deletion request is successfully processed, the account is disabled, authored Drops are hidden, and certain associated records are removed. A deletion request is also recorded for completion of the remaining deletion steps. When completing permanent deletion of an Apple-linked account, Drop revokes the retained Apple authorization and removes the associated grant record. Email requests may require identity verification before account changes are made.

Permanent removal. Drop aims to complete removal of associated personal information from active systems within 48 hours after a successfully submitted in-app account-deletion request, subject to lawful retention exceptions. This includes applicable records in active databases, uploaded photos and videos in file storage, and the authentication account. These are separate steps and may require operator action. Email deletion requests may require identity verification before this process begins. The 48-hour period does not guarantee removal of residual backup copies or provider logs, which follow applicable retention cycles. We respond to privacy requests within periods required by law.

Backups and retained records. Residual copies may remain in backups or provider logs until the applicable provider retention cycle ends; such residual copies are not used for ordinary app functions and are subject to applicable access restrictions. We may retain specific information where necessary and legally permitted for accounting, credible safety reports (including threats or stalking), security investigations, dispute resolution, preservation obligations, or other legal requirements. Such retention is limited to the relevant purpose. Information independently copied by another user or business cannot be erased by Drop from that person’s systems.

Read the full Privacy Policy for details.